Frequently Asked Questions

It’s a curated “mystery box” style subscription service, containing an assortment of authentic Disney pins sourced from various official channels (parks, stores, licensed release etc.). Basically, the perfect subscription box for Every Disney Pin Collectors!

We offer an optional “No Duplicate Feature” during sign-up. If enabled, we track the specific pins sent to your active subscription code to prevent duplicates for the duration of that continuous subscription. Please note: If you cancel and later resubscribe, a new subscription code is generated, restarting the duplicate tracking record.

The preference list acts as the guidance for me to curate your boxes. Although I cannot guarantee 100% of the pins included will match your preferences, your interests will be catered to some extent. You are encouraged to list out as many favourite characters/ themes/ movies as possible, to enlarge a bigger pool of possibilities for me to choose from.

If you want to keep the box completely in mystery, just leave it blank and you’ll receive a box of surprises!

Preference list will be taken via Email. We’ll contact you within 48 hours after your subscription is confirmed, please follow the instructions and reply to us. Please note once a preference list has been submitted, the preference cannot be changed for the upcoming 3 boxes. As we’ll start chasing for the pins that match your list and are ready for your next boxes. Thank you for your understanding.

Absolutely! You can either edit your existing subscription quantity via your “My Account” page (changes effective at next renewal) or simply start a completely new, separate subscription.

Each subscription is processed and shipped individually under its unique subscription code. Combined shipping for multiple subscriptions to the same address is generally not standard practice. Please contact us if you have specific needs.

You will be charged monthly on the same calendar day you initially subscribed. (e.g., subscribe on the 15th, charged on the 15th monthly).

• Note: Billing occurs based on Hong Kong Time (HKT), so the exact time might vary slightly depending on your time zone.
• If your start date doesn’t exist in a subsequent month (e.g., 31st), you’ll be charged on the last day of that month (e.g., Feb 28th/29th), reverting to the original date where possible (e.g., Mar 31st).

We have two monthly shipping dates based on your payment completion date:

• Ships around the 18th: For payments completed between the 1st – 15th of the same month.
• Ships around the 2nd: For payments completed between the 16th – 31st of the previous month. (If a shipping date falls on a Hong Kong public holiday, it shifts to the next business day). You will receive a shipping notification with tracking information.